These terms apply to purchases made through the da capo vintage webshop.

Company information

da capo vintage ApS
CVR: 45565939
Address: Elmegade 17 kld. th, 2200 København N, Denmark
Email: hello@dacapo-vintage.com
Telephone: +45 31 10 55 50

Products

da capo vintage sells curated vintage and secondhand clothing, accessories and other items. Most pieces are unique and only available in one example.

As the items are pre-owned, they may show ordinary signs of age and wear. Noticeable flaws will be described or shown on the relevant product page. Colours may appear slightly different depending on lighting and screen settings, and all measurements are approximate.

An item’s pre-owned nature does not limit your statutory consumer rights.

Prices

All prices are stated in Danish kroner (DKK) and do not include VAT, as we sell secondhand items under the margin scheme. Delivery costs are added during checkout before the order is confirmed.

We reserve the right to correct obvious pricing errors. If an error affects an order you have already placed, we will contact you before processing it.

Orders

Once you place an order, you will receive an automatic order confirmation by email. The order confirmation acknowledges that we have received your order.

As our items are unique and may also be available in our physical store, an item may occasionally be sold before the webshop inventory has been updated. If we are unable to fulfil your order, we will notify you and refund the affected amount without undue delay.

You must be at least 18 years old to place an order or have permission from a parent or legal guardian.

Payment

We accept Google Pay and Apple Pay.

The payment amount is authorised when the order is placed and will not be charged until the order is dispatched. We never charge more than the amount approved during checkout.

Delivery

We currently deliver to Denmark, Sweden, Norway, Finland, Germandy and Netherlands using dao, PostNord, GLS, Bring, and UPS.

The available delivery methods, prices and estimated delivery times are shown during checkout. Orders are normally dispatched within 2 business days.

Delivery times are estimates and may be affected by circumstances outside our control. If your order is significantly delayed, please contact us at hello@dacapo-vintage.com.

Please make sure that the delivery information entered at checkout is correct. If a parcel is not collected, this does not automatically constitute a valid withdrawal. You must clearly notify us if you wish to cancel your purchase.

Collection in store

If you select collection in store, we will notify you when your order is ready. An order placed and paid for online remains an online purchase, even when collected from our physical store. The statutory 14-day right of withdrawal therefore applies from the day the order is collected.

Right of withdrawal for online purchases

You have the right to withdraw from an online purchase within 14 days without giving a reason. The withdrawal period begins on the day you, or a person appointed by you other than the carrier, receives the order.

If one order contains multiple items delivered separately, the period begins when the final item is received.

To exercise your right of withdrawal, email us at hello@dacapo-vintage.com within the 14-day period. Please include your name and order number and clearly state that you wish to withdraw from the purchase. You may also use the standard withdrawal form at the end of these terms.

Simply refusing delivery or failing to collect a parcel is not sufficient unless you also clearly notify us of your withdrawal.

After notifying us, you must return the item without undue delay and no later than 14 days from the date of your notification.

Returns must be sent to:

da capo vintage
Elmegade 17 kld. th
2200 København N
Copenhagen, Denmark

We do not accept parcels sent cash on delivery or, unless agreed in advance, parcels delivered to a parcel shop.

Return shipping

You are responsible for the direct cost of returning an item when exercising your right of withdrawal.

We recommend using a tracked shipping service and keeping your receipt. You are responsible for the item until it has been delivered to us.

Condition of returned items

You may inspect and try on an item to the same extent as you reasonably could in a physical store.

You are responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit. This may include wearing the item beyond trying it on, washing it, damaging it, exposing it to smoke or strong odours, or removing attached tags.

Any deduction will be based on the item’s actual reduction in value.

Refunds

When you withdraw from the entire purchase, we will refund the item price and the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method will not be refunded.

If you return only part of an order, the original delivery cost will not be refunded.

Refunds will be made to the same payment method used for the original purchase, unless otherwise expressly agreed. We will refund the amount without undue delay and no later than 14 days after receiving your notice of withdrawal.

We may withhold the refund until we have received the returned item or you have provided documentation showing that it has been returned, whichever occurs first.

Return shipping costs are not refunded unless the item is faulty or we sent the wrong item.

Purchases made in our physical store

Items purchased and paid for in our physical store may be returned within five days in exchange for store credit, provided they meet the conditions stated at the time of purchase.

We do not provide monetary refunds for purchases completed in the physical store unless required under applicable consumer law. This voluntary store policy does not affect your statutory right to complain about faulty items.

Complaints and faulty items

Your purchase is covered by the Danish Sale of Goods Act, including the two-year right to complain about faults or non-conformities that were present when the item was delivered.

This right also applies to vintage and secondhand goods. However, it does not cover ordinary wear, damage caused after delivery, or specific flaws and signs of wear that were clearly described or shown before purchase.

If you receive a faulty or incorrect item, please contact us at hello@dacapo-vintage.com within a reasonable time. Include your order number, a description of the issue and relevant photographs. Please contact us before returning the item so we can assess the matter and arrange the appropriate solution.

Personal data

We process personal data in accordance with our Privacy Policy. The information you provide is used to process your order, arrange delivery, handle returns and meet our legal obligations.

Payment information is processed securely by our payment provider, Stripe.

Complaints procedure

If you wish to make a complaint, please contact us first at hello@dacapo-vintage.com so we can try to resolve the matter.

If we cannot reach a solution, and the applicable conditions are met, you may submit a complaint through:

Mæglingsteamet for Forbrugerklager
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
www.naevneneshus.dk

Governing law

Purchases made through the webshop are governed by Danish law. Nothing in these terms limits any mandatory consumer rights that apply to you under Danish or EU law.

Standard withdrawal form

Complete and return this form only if you wish to withdraw from your online purchase.

To:

da capo vintage ApS
Elmegade 17 kld. th
2200, København N
Copenhagen, Denmark
hello@dacapo-vintage.com

I hereby give notice that I wish to withdraw from my contract for the purchase of the following item(s):

[Item description]

Order number:

[Order number]

Ordered on/received on:

[Date]

Customer’s name:

[Name]

Customer’s address:

[Address]

Date:

[Date]

Signature, only if submitted on paper:

[Signature]